Package travel contract

The trips and services offered on this website are governed by Royal Legislative Decree 1/2007 of the General Law for the Defence of Consumers and Users and other complementary laws, as well as EU Directive 2015/2302 on Package Travel and its transposition by EDL 2018/130719 RDL 23/2018 of 21 December 2018, this Package Travel Contract is formalised between:

BOI SERVEIS DE MUNTANYA S.L., in its capacity as Organiser and Retailer, with CIF B56265374, Retail Travel Agency with Licence-Title belonging to the category of On-line agency according to Activity nº 1 Reference 894700301677.0 Group or epigraph/section IAE: 755 – TRAVEL AGENCIES address for written communications at Calle Casa Mestre, 15, La Vall de Boi. Lleida C.P. 25528.

And the client as the Principal Contractor, with an address for communications and provided with an N.I.F. or Passport, who also acts as the legal representative of the minor to whom a locator of the package trip organized for the entity or group to which he or she belongs will be assigned and who is also represented by a special verbal agent for this act, as he assures and on behalf of each of the passengers. Therefore, in this same contract, the representation of the Main Contractor is authorized, which authorizes its representation.

The client is a group of people, belonging to an entity that encompasses them, who meet to make a private trip, designed especially for the group.

BOI SERVEIS DE MUNTANYA S.L. establishes all communications with this spokesperson and he, in turn, has the responsibility of informing all passengers and therefore their legal representatives if they are minors.

CONTRACT CONDITIONS

1.- PRIOR INFORMATION

For the purposes of these General Conditions, the programme/prospectus is the information document to which they are incorporated.

The programme is the description of the package contained in the programme/brochure that is the subject of the package travel contract.

The information about the programme/offer contained in the programme/brochure is binding on the organiser, unless any of the following circumstances apply:

That the changes in this information have been clearly communicated in writing to the consumer before the conclusion of the contract and that this possibility has been expressly mentioned in the offer program.
That modifications are made subsequently, subject to written agreement between the contracting parties.

The Client declares that he/she has previously received the budget document with the pre-contractual information relating to the package reproduced herein, referring to destination, periods of stay, dates, number of overnight stays included, means of transport with characteristics and categories, the points and dates of departure and return, the duration, location and main characteristics of the accommodation, planned meals, visits, excursions or other services included, group size, language of services, insurance coverage including healthcare, civil liability and cancellation, business name and full address, telephone and email address of the organiser, the total price of the combined trip including all taxes and surcharges and other additional costs, as well as payment methods, General information on passport and visa requirements, health procedures, decision-making capacity with penalty and the possibility of taking out optional cancellation insurance in cases of force majeure, as well as the information required by current regulations on the protection of personal data.

2.- SPECIAL TRAVEL CONDITIONS

BOI SERVEIS DE MUNTAYA S.L. Group Trips are subject to the following special economic conditions:

First feature: Tailor-made trips. All travel programs are tailor-made for each group based on their program needs and price. BOI SERVEIS DE MUNTANYA S.L. involves all its structure and know-how to find and manage the services that the client asks us to achieve the desired level of quality and price.
Second feature: Group Trip: The price of a group trip varies depending on the number of people who pay for that trip. This is because the fixed costs (cost of coaches, costs of drivers, companions, guides, etc.) are distributed among the total of these people. When you make a budget, it’s always based on a specific number of people who pay. Therefore, in the event that the number of seats indicated in the budget is not reached, the fixed costs will be shared among the number of passengers. Once these facts have been communicated through the registration management application and the corresponding upload, a period of 10 days is given to communicate your rejection or withdrawal to our email viajes@clubhuellas.com and if you do not communicate your rejection or withdrawal, you agree and you confirm your agreement with the increase that this entails. In the event of non-acceptance, the Consumer will be entitled exclusively to a refund of the amount paid, without being able to claim any amount by way of compensation.
Third feature: Special contracting conditions (advance payments and non-refundable in case of cancellation). Some cheap rates (group bookings or transport or low-cost accommodation) are like this because they require you to pay a non-recoverable amount in the event of cancellation.

3.- REGISTRATION:

The act of registration for the package represents the acceptance of the conditions and the signing of this contract.

Booking requests may be made through the website, or directly through the entity or the spokesperson or person in charge of the group, and in any case the latter will be responsible for communicating this contract so that you as the final consumer accept it.

The client must provide BOI SERVEIS DE MUNTANYA S.L with all the personal data of the passengers that will be used for nominal reservations of transport, insurance, room rooming and to anticipate problems of documentation, allergies and disabilities. These data are name, surname, sex, date of birth, nationality, number and expiry date of the ID card or passport with which you will travel, allergies and disabilities and will be processed in accordance with the law on the protection of personal data. In the case of minors, it will be one of their parents or legal guardians who will fill in the data while authorizing the minor to carry out the travel program, in the case of divorced parents it will be the one who has custody. Errors that may arise from the incorrect entry of data in the form will never be attributable to BOI SERVEIS DE MUNTANYA S.L., and if they incur additional costs, they will be paid for by the passenger.

4.-PRICE:

Prices are expressed in Euros (€) and include current VAT, and have been calculated based on currency exchange, transport rate, fuel and taxes on the date indicated in the brochure/offer. Any change in the aforementioned quote may be passed on to the customer up to 20 days before departure.

The increase in the prices established in this contract is agreed, in accordance with the provisions of articles 158 and 159 of RD Leg 1/2007 for the following reasons:

1,- Reasons for the price of passenger transport or other sources of energy.

2,- By the level of taxes or fees on the services included in the contract.

3,- By the currency exchange rates applicable to the contract.

In the event that the increase in the aforementioned price exceeds 8% of the total price of the trip, the traveler may accept it or terminate the contract without paying penalty. This increase must be justified to the traveller no later than 20 calendar days from the start of the package trip.

In the event of a price reduction, the organiser and retailer shall be entitled to deduct the administrative costs from the reimbursement due to the traveller by providing proof thereof to the traveller upon request.

Prices are per person and include the travel services specified in the program and in the extras and tailor-made travel management costs.

The travel management fee amounts to 15% of the total amount. These management fees are the cost of processing and preparing the trip and are not part of the price of the package or package package subscribed.

The management fees included are:

Telematic and telephone attention and communications with the group leader, special verbal agent of the other passengers he represents.
Creation of the group trip (development of the itinerary, search for availability and quote for accommodation, transport and activities among many different possibilities to achieve the final price requested by the client in the level of quality, services and on the desired dates).
Management of the availability of human resources to carry out functions of accompaniment or development of educational activities.
Insurance processing.
Raffles and checkbooks to raise money.
Reservations of the services finally selected, review of confirmations.
Follow-up of bookings and payments within the stipulated deadlines.
Processing of cancellations and requests for refunds.
Management of group or individual collections.
Management of tailor-made travel documentation.
Advice to group leaders
24-hour assistance service for unforeseen events before and during the trip.

Only the services included in the trip that are offered by the Organizer. In case of doubt, the Consumer must consult with the Consumer before the start of the program in order to avoid subsequent complaints. As a general rule, a literal criterion must be followed, which leads to the conclusion that no concept or service that is not specifically detailed is not included in the price of the package.

4.1. THE PRICE OF THE PACKAGE TRIP INCLUDES.

Round-trip transport, when this service is included in the contracted programme/offer, with the type of transport, characteristics and category stated in the contract or in the documentation given to the consumer at the time of signing it.
Accommodation, when this service is included in the contracted programme/offer, in the establishment and with the meal plan that appears in the contract or in the documentation given to the consumer at the time of signing it.
The fees or taxes of the hotel establishments, when this service is included in the contracted program/offer.
All other services and complements that are specifically specified in the contracted program/offer or that are expressly stated in the package travel contract.

Price in SPECIAL OFFERS.

When the package travel is contracted as a result of special, last-minute or equivalent offers, at a price other than that expressed in the programme/brochure, the services included in the price are only those that are specified in detail in the offer, even if said offer refers to any of the programmes described in this brochure. provided that such submission is made for the exclusive purpose of general information on the destination.

4.2. PRICES DO NOT INCLUDE:

4.2.1. Visas, airport taxes and/or entry and exit taxes, vaccinations, extras, special hotel services and, in general, any other service and/or concept not expressly indicated in the Programme-Offer, in the contract or in the documentation provided to the Consumer.

Special meal plans – not even in the case of full board or half board, unless expressly agreed otherwise in the contract – washing and ironing of clothes, optional hotel services, and, in general, any other service that does not expressly appear in the section “4.1 The price of the package includes” or is not specifically detailed in the programme/offer, in the contract or in the documentation that is given to the consumer when signing it.

4.2.2. EXCURSIONS OR OPTIONAL VISITS.

In the case of excursions or optional visits not contracted at origin, it should be borne in mind that they are not part of the package travel contract. Its publication in the prospectus is for information purposes only and the price is expressed as “estimated”. Therefore, at the time of contracting at the place of destination, there may be variations in its costs, which alter the estimated price.

On the other hand, these excursions will be offered to the consumer with their specific conditions and final price independently, and the possible realization of these will not be guaranteed until the time of contracting.

5.-MODIFICATIONS:

BOI SERVEIS DE MUNTANYA S.L. reserves the right to alter the order of the route of any of the itineraries, modify the time of departure or arrival and replace the accommodation or activities planned with others of similar category and characteristics if necessary for a better organization of the trip, because it is essential due to circumstances of accommodation or if circumstances of force majeure force majeure force it is necessary. In some cases and due to coordination of services there may be a waiting time.

In any case, users may be accommodated in hotel establishments whose location is different from that indicated, including in the surroundings or surroundings of the towns planned and that were the object of the visit.

In programmes where there is a plane, boat, train or coach service, the group will be subject to regular schedules, delays, taxes, fuel increases and maximum baggage weights.

6.- PAYMENT POLICIES

The ALPINO CLUB website will offer you various payment methods depending on the different products you can contract online. In general, and with exceptions, the most common payment methods are bank transfer and credit/debit cards. However, the website will inform you in each case, depending on the product contracted, of the payment methods available and the account number for transfers where applicable. In addition, you will also be informed of the possibility of making the payment in instalments.

Failure to comply with the payment schedule on any of its exact dates will expressly entitle BOI SERVEIS DE MUNTANYA S.L to terminate the contract, withholding, where appropriate, the amounts that the service providers do not reimburse at that time, adding the amount of the expenses for managing the tailor-made trip, which will be duly justified to the client.

In the case of payments by bank card, the card details and password are not stored by BOI SERVEIS DE MUNTANYA S.L. During the purchase process, your card issuer informs ALPINO CLUB that the purchase is being made by the cardholder, so that the cardholder can complete the process. If the identification has not been satisfactory, the Issuer notifies ALPINO CLUB so that it can proceed accordingly. This window is beyond the control of ALPINO CLUB, and its Issuer is responsible for any incident that may arise with it, and it must contact said entity if it finds itself in this situation.

Payment by card must be made with credit or debit cards issued by Spanish banks.

7.- VOLUNTARY WITHDRAWAL AND CANCELLATION POLICY:

In accordance with Article 160 of RD Leg 1/2007 on the Defence of Consumers and Users: At any time, the consumer and user may cancel the services requested or contracted within 14 calendar days after the contract, having the right to a refund of the amounts paid.

It must compensate the organiser or retailer in the amounts indicated below
, unless such termination takes place due to force majeure:

They will pay the management fees, cancellation fees, if any, and a penalty consisting of 5 percent of the total amount of the trip, if the cancellation occurs more than twenty days from the date of the start of the trip and after twenty days from the hiring of the trip; 10 per cent between days ten and less than twenty: 20 per cent between three and ten days before the start date of the trip; and within forty-eight hours prior to departure, the amount resulting from the price of the package less the cost savings and revenues derived from the alternative use of the travel services of the forty-eight hours prior to departure.
If the consumer and user does not show up at the exit, they are obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.
In the event that the package is subject to special economic contracting conditions, such as charter of planes, coaches, transfers, ships or special hotel rates, the cancellation costs will also be those of the conditions agreed between the parties.

SPECIAL ECONOMIC CONDITIONS AGREED BETWEEN THE PARTIES RESOLUTION/WITHDRAWAL in accordance with Article 160 are as follows:

………………………………………………………………………………………………

CANCELLATIONS DUE TO FORCE MAJEURE OR EXTRAORDINARY CIRCUMSTANCES:

According to Article 160.2 of RD leg 1/2007 on the Defence of Consumers and Users it says:

“… Where unavoidable and extraordinary circumstances occur at the destination or in the immediate vicinity that significantly affect the execution of the package or the carriage of passengers to the destination, the passenger shall have the right to terminate the contract before the start of the contract without paying any penalty. In this case, the traveller shall be entitled to a full refund of any payments made, but not to additional compensation.”

The traveller is entitled to be refunded in full without additional compensation when the organiser, and where applicable, the retailer, cancel:

a) if the number of passengers is less than that specified in this contract and such cancellation has been notified:
- Within 20 calendar days before the start of the package if the trip lasts more than 6 days.
- In the 7 calendar days before the start of the package if the trip lasts between 2 and 6 days.
- Within 48 hours before the start of the package if the trip lasts less than 2 days.
b) If the organiser is unable to perform the contract due to unavoidable and extraordinary circumstances and the traveller is notified of the cancellation without undue delay before the start of the trip.

The refund will be made without delay and within a period not exceeding 14 calendar days after the end of the package.

In the event of cancellations due to force majeure or extraordinary circumstances, the consumer ACCEPTS the following options as a form of refund:

1º.- Full refund of the total amount of the trip package minus the management fees that amounts to the amount of 15% of the total price of the trip and the optional insurances contracted.

2º.- Or the delivery of a VOUCHER for the amount paid to the organizer of the trip to carry it out within 1 year from the date of issue. If the voucher is not used during the period of validity of the voucher, you will be entitled to a full refund in accordance with the provisions of the previous section.

Non-recoverable amounts could only be managed by taking out cancellation insurance due to force majeure, not included in the price and optional for the client, which is offered before the purchase of the trip.

In all cases, the main contracting party (consumer) must pay the management and optional insurance costs contracted and the cancellation costs caused by the withdrawal.

7.1 Cancellations/cancellations imposed by the study institution

Consumers, main contracting parties (parents, persons with parental authority over the minors) will assume the corresponding management and cancellation costs in accordance with this package travel contract, if by decision of the study institution a student is deprived of participating in the trip as a result of grades, non-attendance, expulsions, behaviour, or the violation of the internal regulations of the same.

SNOW TRIPS.

In the event of non-use of ski passes, rentals, lessons or hotel services, these will not be reimbursed by the travel agency.

CANCELLATIONS DUE TO LACK OF SNOW: The closure of the ski resort due to the absence of snow does not exempt the payment of the management or cancellation costs of the accommodation, which will depend on the time of the cancellation.

In cases where a ski pass is offered in the event of the closure of the resort due to the absence of snow, the customer may choose between a refund of the total amount of the ski pass.

Under no circumstances will the rest of the services included in it be refunded.

8.- PERSONAL DOCUMENTS.

The client has been informed that all participants in the trip must carry their personal documentation, ID or Passport, in order (original and valid). This is an essential requirement and is the responsibility of each passenger.

The client has been informed that in the case of an international trip, it is expressly warned that minors may not travel without the mandatory authorization of their father and mother or guardians, endorsed by the competent authority (Police, Civil Guard, Notary visa, etc.).

The client has been informed of the documents necessary for entry, stay and exit at the place of destination, and transit (visas and authorisations), as well as, where appropriate, of the necessary vaccinations, and of the obligation to obtain and possess them prior to departure. In view of the manifest impossibility of obtaining updated information on each and every one of the countries, and on the entry/exit/transit requirements, which also by their own sovereignty may vary without prior notice, for each of the nationals of each country, the parties agree that each passenger can be informed about these conditions of any country of destination on the pages of the Ministry of Foreign Affairs (http://www.exteriores.gob.es), as well as in the Ministry of Health (https://www.mscbs.gob.es).

In the event of being refused entry to the transport or to the country or to the State by any carrier or by any authority due to a fault, error or defect in said documentation, BOI SERVEIS DE MUNTANYA S.L declines any responsibility, although it undertakes to help in the management of the best possible solution.

All expenses arising from the above-mentioned management will be borne by the client. Likewise, there will be no refunds of amounts paid for these people.

9.- RIGHTS OF PEOPLE WITH DISABILITIES OR REDUCED MOBILITY

In accordance with the provisions of Regulation EC1107/2006, a person with reduced mobility is understood to be any person whose mobility to participate in the journey is reduced for reasons of physical disability (sensory or locomotor, permanent or temporary), disability or intellectual deficiency, or any other cause of disability, or due to age, and whose situation requires adequate attention and adaptation to their particular needs of the service made available to them. other participants in the trip.

Each passenger must inform the agency of this situation, in the online individual registration form, so that BOI SERVEIS DE MUNTANYA S.L. can assess the possibility and feasibility of the trip being contracted according to its characteristics.

10.- GEOGRAPHICAL AREAS AT RISK

The Ministry of Foreign Affairs regularly reports on the geographical areas at risk. See information and recommendations in www.mae.es.

BOI SERVEIS DE MUNTANYA S.L. is not responsible for this information, nor for incidents that occur at destination due to known or unknown risks on the date of signing this contract.

TRAVEL ASSISTANCE INSURANCE.

All travellers carry travel assistance insurance and the coverage of this insurance is available to you when contracting online, for purchases through distributors we recommend that you ask us for information on the covered guarantees.

The consumer has been informed of the possibility of taking out an insurance contract covering the costs of cancellation or cancellation by the consumer and an assistance contract covering the costs of repatriation or transfer to the place of origin, in the event of accident, illness or death.

12.- WARRANTY CERTIFICATE

Under the provisions of article 155.2.c) Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, BOI SERVEIS DE MUNTANYA S.L. certifies that it has subscribed to a guarantee of protection against insolvency.

13.- RESPONSIBILITIES:

The fact of taking part in any of the programs of BOI SERVEIS DE MUNTAYA S.L. implies the full acceptance by the main Contracting Party (client) of each and every one of these general conditions.

BOI SERVEIS DE MUNTANYA S.L. is responsible for the correct execution of all travel services included in accordance with article 161 of the Consolidated Text 1/2007 regarding Package Travel, and is obliged to provide assistance if the traveler is in difficulty in accordance with article 163.2 of the same legal text, without prejudice to the right of BOI SERVEIS DE MUNTANYA S.L. to invoice a reasonable surcharge for such assistance if the The difficulty has arisen intentionally or through the negligence of the traveler. In any case, the traveller’s obligation is to report any lack of conformity noticed during the execution of the package in accordance with Article 161.2.

In accordance with the provisions of article 161 of RDLeg 1/2007 of 16 November on the Defence of Consumers and Users, amended by RDL 23/2018 of 21 December, the organisers and BOI SERVEIS DE MUNTANYA S.L. will be liable to the traveller for the correct fulfilment of the services included in the contract.

BOI SERVEIS DE MUNTANYA S.L. will not be responsible for errors attributable to the traveler.

In the event of a traffic accident, the client expressly submits to the legislation on road accidents, and may benefit from personal injury insurance in accordance with the corresponding compensation schedule provided for this purpose, and such compensation will be paid to the interested parties, beneficiaries or their legal representatives.

13.1. MEANS OF TRANSPORT AND LUGGAGE:

13.1.1. BUSES:

The Consumer is obliged to arrive at the bus departure location 30 minutes before the time indicated for departure. The Organiser is not obliged to wait for any customer/Consumer who is not present on the bus at the time of departure. The bus will depart once the luggage of all the passengers present is placed in the trunk, and the placement of the luggage may cause various delays.

If, during the course of the trip, the bus suffers any type of unsolvable breakdown, the driver’s illness or any other cause that makes it impossible to continue the trip, the Organiser must place another bus as an alternative transport or another driver, in the shortest possible time, the Consumer understanding that this time will depend on the place and time of the breakdown or illness.

13.1.2. LUGGAGE:

The Consumer’s luggage and other personal belongings are not the subject of the travel contract, it being understood, for all intents and purposes, that they are kept with them in whatever part of the vehicle in which they are accommodated and that are transported by the Consumer himself and at his own expense and risk, without the Organised Party being contractually liable for the loss, handling, theft or damage that they may suffer during the trip for any reason.

13.2.- LIABILITY TO GROUPS OF SCHOOLCHILDREN OR MINORS

In no case may groups of minors travel without the accompaniment of a responsible adult, whether they are teachers, parents, or accompanying monitors, provided by the contracting entity or by BOI SERVEIS DE MUNTANYA S.L.

The accompanying adults provided by the entity or school, whether teachers or parents, have or can have up to 4 main functions:

They assume the guardianship of minors outside their home (they represent their parents), therefore, they ensure the safety and good behavior of the students.
They unite the group and are responsible for ensuring that it complies with the planned programme in terms of attendance, punctuality and control.
They act as the group’s spokesperson for reserved services: accommodation, coaches, planes, other transport, activities, insurance, etc. They reconfirm services, distribute rooms, coordinate schedules, etc. In the travel documentation you will find very detailed instructions on what you have to do at all times, as well as the locations, addresses, contact telephone numbers and vouchers that must be delivered in each of the reserved services.
They make explanations about the areas visited.

The travel entity will be responsible for defining the appropriate student/adult companion ratio according to the competent legislation and its own criteria. BOI SERVEIS DE MUNTANYA S.L. is not responsible for this definition.

The client has been informed of the possibility of hiring the optional service of an ACCOMPANYING GUIDE who travels with the group and with the teachers and who assumes FIFTH function. In no case does it assume the rest of the functions, nor does it carry out local panoramic visits or visits inside museums or archaeological sites, since for these a local guide is required that must be booked separately. The accompanying guide will join the group from the point of origin, from a point near the outward journey or at the destination.

The client has been informed of the possibility of hiring the optional service of a CULTURAL GUIDE who travels with the group and with the teachers and who assumes the SIXTH function. In no case does it assume the rest of the functions. This guide will give explanations about the areas visited as long as they are done from the coach and does not perform the functions of a local guide. The cultural guide will join the group from the point of origin, from a point near the outward journey or at the destination.

The client has been informed of the possibility of contracting the optional service of ACCOMPANYING MONITORS for leisure and free time provided by BOI SERVEIS DE MUNTANYA S.L. as a replacement for the companions provided by the entity. These monitors assume the FIRST, SECOND AND THIRD functions, with the following extract of conditions:

The monitors will have degrees in youth matters according to Law 26/2015 on the protection of children and adolescents, and have experience in leading school groups.
The student/monitor ratio will be 1/10 (or fraction of 10) and with a minimum of 2 per group, modifiable by agreement of the parties or by legislative adaptations that require it.
In the event that companions provided by the entity do not attend, whether teachers or fathers, each mother, father or legal guardian of each student traveling must complete and sign an online form for delegation of responsibilities.

The accompanying monitors will join the group from the point of origin

14- MANAGEMENT AND PREVENTION OF RISKS IN TRIPS OF GROUPS OF MINORS

The client has been informed of the types of activities to be carried out, the environmental and climatic conditions, the physical and technical requirements, the material used, the approximate duration, the degree of general difficulty, the safety measures and elements surrounding the activities and how they are used.

15.- DEPOSITS IN ACCOMMODATION ON TRIPS FOR GROUPS OF MINORS

It is common for accommodations to ask for a deposit from groups of minors, which they deposit on arrival and withdraw in full on departure if the group complies with the regulations of the group (schedules, noise, order, damage, etc.).

BOI SERVEIS DE MUNTANYA S.L. will inform the group manager in the travel documentation of the existence of deposits, their amounts and the way in which they must be deposited (cash, visa, etc.).

These deposit amounts are considered totally external to the contracting of the package trip, being the responsibility of the group spokesperson, on arrival at each accommodation, obtaining the associated regulations, paying the deposit and informing all participants of the deposit so that it can be complied with, as well as withdrawing it on the last day. In the event that an accommodation decides to retain part or all of it because the group has not complied with the regulations, and does not agree, it is the responsibility of the same person responsible for the direct claim in situ in writing, as well as the notification and/or complaint to the competent local authorities if it deems it appropriate.

BOI SERVEIS DE MUNTANYA S.L. may advise the client on how to act in these cases but declines all responsibility in them.

The amount of the deposit will not be mandatory to communicate at the signing of the contract, but may be stated up to five days before the departure of the trip.

16.- COMPLAINTS

The obligation of the consumer and user to report any breach in the execution of the contract, in writing or in any other form in which it is recorded, to the organiser or retailer and, where appropriate, to the provider of the service in question (hotel, carrier, local agent, etc.) and as soon as possible, preferably ‘on site’. The limitation period for the actions will be that established in art. 164 of R.D.Leg 1/2007 on the Defence of Consumers and Users, which indicates that they will prescribe in the course of two years.

In the event of a conflict between the parties, the Courts and Tribunals of the domicile of BOI SERVEIS DE MUNTANYA S.L. will be competent.

17.- DATA PROTECTION POLICY

You can consult our privacy policy in https://www.alpinoclub.com

17.1 GDPR clause for authorisation to publish Images of Minors.

From Viajes Alpino Club we request your consent on behalf of the school, institute or training center so that the teachers who accompany the students on the trip can capture or reproduce photographs or videos with their image in order to be able to publish them in the environment of the xiolia.alpinoclub.com web application and with the purpose of promoting the specific activity in the family group of the same school. institute or training centre.

Under no circumstances will your image be transferred to third parties without your consent or used for commercial purposes for profit by Viajes Alpino Club. These images may be kept by the school, institute or training center until the consent granted is withdrawn.

In any case, you may withdraw your consent at any time, as well as exercise your right of access, rectification, cancellation and portability of your data, as well as opposition and limitation of its processing by writing to administracion@alpinoclub.com In the event of a dispute with the company in relation to the processing of your data, you may file a complaint with the Data Protection Agency (www.aepd.es)

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and by Royal Decree-Law 5/2018, of 27 July, on urgent measures for the adaptation of Spanish Law to European Union regulations on data protection. Boi Serveis de Muntanya, S.L. will inform you that the data provided by both the entity and the travellers will be part of our files, and will be used for commercial management purposes. They may exercise their rights of access, rectification, cancellation and opposition by communicating it in writing to the address referred to below.

The customer has the rights recognised in the General Data Protection Regulation to access, rectify and delete the data, request the portability of the same, oppose the processing and request the limitation of the same.

Thus, the customer has the right to access their personal data and obtain a copy of the personal data subject to processing, to update them, as well as to request the rectification of inaccurate data or, where appropriate, to request their deletion when, among other reasons, the data is no longer necessary for the purposes for which they were collected. In certain circumstances provided for in Article 18 GDPR, data subjects may request the restriction of the processing of personal data in the online environment, data subjects have the right to be forgotten according to the case law of the Court of Justification of the EU. The customer may object to the processing of their data for marketing purposes.

The client may exercise their rights by writing to Boi Serveis de Muntanya, S.L at Calle Casa Mestre, 15, 25528 La Vall de Boi. Lèrida. If you consider that your rights are not being properly addressed, you have the right to file a complaint with the Spanish Data Protection Agency, whose contact details are: telephone numbers 901 100 099 and 91 266 35 17; postal address: C/Jorge Juan, 6 28001, Madrid. Electronic office https://sedeagpd.gob.es/sede-electroica-web/ and website: https://www.agpd.es

In the online purchase process of the trip, Boi Serveis de Muntanya, S.l. They will request authorisation on behalf of the teaching staff and therefore Viajes Alpino Club acts as an intermediary to obtain this authorisation. The teachers of the school, institute or training center are responsible for the capture and processing of images and Viajes Alpino Club has regulated the obligations regarding the capture of images with each teacher by contract.

The customer is also reminded that in no case will the image be transferred without their consent or used for commercial purposes for profit by Viajes Alpino Club and that they may be kept by the school, institute or training center until the consent granted is withdrawn.

You can always withdraw the consent granted, as well as exercise your right of access, rectification, cancellation and portability of your data, as well as the opposition and limitation of its processing by writing to administracion@alpinoclub.com. In the event of a dispute with the company regarding the processing of your
data, you may file a complaint with the Data
Protection Agency(www.aepd.es)

OBLIGATION OF THE CONSUMER TO REPORT ANY BREACH IN THE EXECUTION OF THE CONTRACT.

The consumer is obliged to report any breach in the performance of the contract – preferably “on site” or, otherwise, as soon as possible – in writing or in any other form that is recorded, to the organiser or retailer and, where appropriate, to the provider of the service in question.

In the event that the solutions arbitrated by the Agency – Organiser or Retailer – are not satisfactory for the consumer, the latter will have a period of one month to claim against the Agency or the organiser, always through the latter. The Agency will have forty-five calendar days to respond to the complaint raised by the consumer, a period that will begin to run from the day following the filing of the complaint with the Agency.

In no case does the filing of any claim exempt the Consumer from paying in advance for the package trip.

DELIMITATION OF THE SERVICES OF THE PACKAGE TRIP.

19.1. GENERAL.

The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body of your country. In some cases, information on the category of hotels will be provided in the brochure using the star rating, even if this is not the one in force in the specific country, so that the customer can, through the equivalence in stars, find more easily oriented about the services and categories of the establishments. always in the knowledge that such a qualification only responds to the assessment made by the Organiser.

The usual time for check-in and check-out at hotels depends on the first and last service that the user is going to use. As a general rule and unless otherwise expressly agreed in the contract, the rooms may be used from 2 p.m. on the day of arrival and must be vacated before 12 p.m. on the day of departure.

The accommodation service will imply that the room is available on the corresponding night, being understood to be provided regardless of the fact that, due to circumstances specific to the package, the time of entry into the same occurs later than initially planned.

19.2. SUPPLEMENTARY SERVICES.

When users request additional services that cannot be definitively confirmed by the Organising Agency, the user may choose to withdraw definitively from the additional service requested or to maintain their request until such services can finally be provided.

In the event that the parties have agreed to pay in advance the price of the supplementary services that cannot finally be provided, the amount paid will be reimbursed by the Retail Agency immediately upon withdrawal from the service by the consumer or upon return from the trip, depending on whether the user has opted to withdraw from the provision of the requested supplementary service or has maintained the request.

OBLIGATION TO COMMUNICATE THE CONTRACT:

The fact of acquiring or taking part in any of the published trips means the acceptance of everything indicated in this contract by the parties, without the need for the literal transcription individualized in the contract.

When the Consumer acts on behalf of other persons, booking the Package Holiday on their behalf, he/she is obliged to communicate all the clauses included in this contract. Failure by the Consumer to comply with this condition does not exempt the persons he represents from responsibility for complying with it.

ACCEPTANCE OF CONDITIONS OF PARTICIPATION, OBLIGATION OF INFORMATION AND INFORMED CONSENT.

I declare under my responsibility that I know in detail the information provided by the organization itself. I accept the conditions of participation and express my commitment to mandatory personal hygiene and prevention measures. Likewise, I assume all responsibility for the possibility of contagion by COVID-19.

I promise that the interested party will not attend the activity if they present symptoms associated with COVID-19.
Declaration of having read and accepted the documents provided by the organization on the adaptation of the activity to COVID-19.
I declare that, after having received and carefully read the information contained in the documents provided by the entity, I am aware of the risks involved for the participant and for the people who live with him/her, taking part in the activity in the context of the health crisis caused by COVID-19, which I assume under my own responsibility.

I DECLARE that under my responsibility as a family member or close friend or guardian I will travel to the place where the activity is carried out, to move to their habitual residence, in order to comply with the isolation or quarantine that has been prescribed for Public Health reasons.

I AGREE to make this transfer by private transport taking the stipulated precautionary and distancing measures, making the shortest possible journey and avoiding any stop en route that is not strictly necessary.

In the event that it is not possible to transfer by private vehicle to the place of habitual residence, so I will travel to the place where the activity is carried out to ensure that you comply with the isolation or quarantine period that has been prescribed for Public Health reasons in a place that guarantees the isolation or quarantine measures.

I AGREE to report any relevant modification, adverse event or incident that may occur.

I AUTHORISE the use of the personal data provided to the Health Ministries of the Autonomous Communities involved, for strictly clinical and public health purposes. The Consumer agrees to have read, understood, accepted and communicated each and every one of the clauses contained in this contract.